All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item’s applicable return/replacement policy on the product page.
Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period ( ie within 24-48 hrs of receipt). In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided once product is received.
|Personal Care||Conditioners, Creams, Deodorants, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance,
Gels, Hair Care, Blackhead/Makeup/Nail Paint Removers, Mascara, Perfumes, Serums, Talc, Sunscreen,
|Bath and Spa||Bath Bubble/Salt/Wash, Body Wash, Shampoos and Soaps|
View list of all non-returnable product.
If you’re facing any issues with a product purchased on C-Layer.com, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps include assistance over call. In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions.
- Correct Product
name/image/brand/article number/bar code should match and MRP tag should be un-detached and clearly visible.
- Complete Product
All in-the-box accessories (like kits, instruction manuals etc.),freebies and combos (if any) should be present.
- Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable).
- Undamaged Product
The product should be undamaged and without any scratches, dents, tears or holes.
- Undamaged Packaging
Product’s original packaging/box should be undamaged.